Paytm is hiring a Program Management - Lending Partnerships in Mumbai. This is a full time role with on-site work. Salary is not disclosed in the listing. The original listing was published on Paytm and may include more detail about the shift, interview process and joining date. Confirm the salary, work mode and joining date directly with the employer before sharing any documents.
About The Team
Paytm's Lending business thrives on strong, deep-rooted partnerships with leading banks and NBFCs. The Partnerships vertical owns the full lifecycle of these relationships—actively identifying and developing new bank and NBFC partners across lending products, aligning commercials, driving end-to-end onboarding and integration, and managing ongoing governance, financial reconciliation, and process adherence. The team's mandate is to build a strong, diversified lender network that ensures a sustainable and sufficient supply of capital, enabling consistent and profitable business growth.
Role Summary
We're looking for a Program Manager to serve as the single point of contact for lending partners — banks and NBFCs — managing the relationship end-to-end from onboarding and integration through to go-live and ongoing governance. This role sits at the intersection of business, technology, risk, compliance, and legal, requiring someone who can drive alignment across diverse stakeholders while keeping complex, multi-workstream projects on track.
Key Responsibilities
Partner Relationship Management
- Act as the single point of contact (SPOC) for assigned lending partner relationships
- Understand partner requirements and represent them internally across business, risk, compliance, legal, and product/tech teams
- Ensure ongoing alignment between Paytm and partner priorities, expectations, and processes
Integration & Onboarding
- Project-manage the end-to-end integration process in collaboration with product and technology teams
- Own timelines, track milestones, and proactively resolve blockers to keep integrations on schedule
- Handhold partners through onboarding to a successful go-live
Governance & Operations
- Manage ongoing partner governance to ensure the smooth functioning of the partnership
- Oversee business operations, financial reconciliation, and process adherence for assigned partners
- Drive consistent reporting and reviews to track partnership health and performance
Requirements
- 4–10 years of progressive experience in lending and/or managing external relationships (partnerships, alliances, or account management)
- Strong stakeholder management skills, with proven ability to align cross-functional teams (business, risk, compliance, legal, product/tech)
- Project management skills, with experience driving complex, multi-stakeholder initiatives to closure within timelines
- Experience working with technology integrations is a plus
- Strong communication and relationship-building skills, with comfort operating as a SPOC for senior external stakeholders (banks/NBFCs)
- Ability to work in a fast-paced, high-ownership environment
Why join us
● A collaborative output driven program that brings cohesiveness across businesses through technology
● Improve the average revenue per use by increasing the cross-sell opportunities
● A solid 360 feedback from your peer teams on your support of their goals
● Respect, that is earned, not demanded from your peers and manager
Compensation: If you are the right fit, we believe in creating wealth for you
With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!