Paytm is hiring a Customer Support Associate in Mumbai. This is a full time role with on-site work. Salary is not disclosed in the listing. The original listing was published on Paytm and may include more detail about the shift, interview process and joining date. Confirm the salary, work mode and joining date directly with the employer before sharing any documents.
Role Overview
We are looking for a dynamic CST Associate for a blend of voice and non-voice processes. The role involves handling customer interactions across multiple communication channels.
Key Responsibilities
Handle inbound and outbound customer callsRespond to customer queries via email, chat, and other digital platformsProvide accurate information on products, services, and policiesTroubleshoot issues and escalate when requiredMaintain professionalism and ensure customer satisfactionDocument interactions and follow up as neededCollaborate with internal teams to improve service qualityMeet KPIs and SLA targetsAdhere to company policies and processes
Skills & Qualifications
2–4 years of experience in voice and non-voice customer service
Manage multiple chats/emails/calls simultaneouslyExcellent communication skills in English (written and verbal)Strong problem-solving abilitiesAbility to multitask efficientlyFamiliarity with CRM tools is an advantageComfortable working in a fast-paced environmentWillingness to work rotational shifts (6 days/week)Good interpersonal and teamwork skills
Candidates with hands on experience on AI tools would be preferred.
Office Location